Independent inspections (audits) conducted by a regulatory body to give you peace of mind that we do what we say we will do.
We must comply with regulatory standards to maintain our registration, meaning our customers are reassured that they are receiving a high standard of care.
Our carers are vetted and checked through a robust recruitment process which complies with the regulations (interviewed, application form, a minimum of two references, fully-enhanced DBS check).
Training for all carers and staff is in line with the Care Certificate, meaning our employees are trained to a nationally-recognised standard before they work unsupervised with our customers, providing a safe and responsive service.
The ongoing supervision and development provided for all our staff in the form of supervisions, appraisals, direct observations and training. All staff undergo regular supervisions and are able to further their development by attending training on specialist areas such as dementia care, nursing care and other management courses.
We provide reports to the regulator to ensure they have confidence in the way we manage the service. This assures our customers that we will be open and honest with them and share information as and when required.
Our customers can provide feedback to the CQC on the service we provide. This allows them to have a voice, ensuring that good care is praised, and any poor care is highlighted.
We will not take on care that is unsafe or that would put our customers or carers at risk, ensuring a safe service is always provided.
The CQC works with other bodies (e.g. the Health & Safety Executive, Health Watch and the local government ombudsman), to gain an understanding of how a service is performing. This reassures our customers that our service is of a high standard, as there are several sources where information is obtained from before an inspection is conducted and an outcome is provided.